COVID-19 LOCKDOWN UPDATE

31^st December 2020

Based on the lockdown announcement on Wednesday 30^th December we’d like to keep you informed of the changes to our business.

SERVICE, MOT, MAINTENANCE & REPAIR

Our After Sales departments will remain open during this lockdown. The main aim is to ensure we keep our key workers safe and on the road. As well as supporting customers who require vehicle servicing, MOT testing, maintenance or repairs.

After Sales Departments can be contacted by phone or email and visits to the dealership must be by appointment only. Please use the links below to view our contact details.

NEW AND USED CAR SALES, FLEET AND RENTAL

In line with government advice, our sales department will be closed to customers. We are taking and will continue to take phone & video calls and will reply to email & online enquiries. If you have any enquiries relating to your vehicle whether it be about finance or collecting your new car or your part exchange or anything else, please either call or email us using the links below:

OTHER

For any other enquiries, we ask that in the first instance you make enquiries through our website or on the phone. Our teams can then advise of the next steps.

Thank you for your patience

In these challenging times, our priority is always to ensure the wellbeing of our customers and staff. We would like to thank you for your continued support and patience.

The Farmer & Carlisle Team

WHAT TO EXPECT WHEN YOU VISIT

The safety of our team and customers is key. With social distancing measures in place, there will be fewer cars, point of sale stands and brochure racks. However, you will still get the friendly welcome and high-quality service you would expect from a safe 2m distance.

• Only visit if you are well and are not displaying COVID symptoms. Please visit alone, or with one other person from your household.
• Please ensure that you wear a face-covering when entering our showroom. Our staff will be wearing face masks as part of our social distancing measures.
• Aim to arrive 10 minutes before your appointment time. If you don’t have an appointment, please contact our team to arrange one.
• Empty your car and clean it to a reasonable standard, so that we can work on it safely, and clean it effectively before handing it back to you.
• At this moment we cannot accept cash payment. Please bring with you a means of paying by card or contactless.

REMOTE CONTACT

If you are unsure about visiting or would prefer remote assistance our knowledgeable team can organise a video call (Zoom, Duo, Microsoft Teams and others) for you.

During this call, we can address any questions that you may have. We will work with you to ensure you have all of the information that you need and establish if a showroom visit is necessary.

We will always do our very best to help you and if you do need to visit, we’ll confirm an appointment.

Thank you for your patience 

In these challenging times, our priority is always to ensure the well-being of our customers and staff.  We would like to thank you for your continued support and patience.