HAD AN ACCIDENT? 

Unfortunately, accidents do happen.  Dealing with the aftermath of an accident however small can be stressful and very time-consuming.  So here at Farmer & Carlisle we feel that we can take the pain out of your insurance claim by focusing on getting you and your Toyota back on the road as soon as possible.

YOU HAVE THE RIGHT TO CHOOSE YOUR OWN BODYSHOP- YOUR Toyota!  YOUR Choice!

Often, insurance companies direct you to their own preferred body shop. But what they don’t tell you is that it has been agreed with The Office of Fair Trading and the British Board of Motor Insurers that as a motor policyholder you have the right to choose a body shop and are not obligated to use your insurer’s preferred repairer.​



TOYOTA APPROVED v INSURANCE PREFERRED

Below we have outlined some of the differences between using a Toyota approved body shop and insurance approved body shop:


Toyota Approved Body Shop

Insurance Preferred Body Shop

Toyota genuine parts and paint* The use of Non-Genuine Parts & paint could invalidate your Warranty.

YES ?

Toyota trained technicians

YES NO

Toyota approved repair techniques

YES NO

Toyota warranty guarantee

YES NO

Knowing where the car is

YES ?

Being able to communicate with us

YES ?


GOING ABOVE AND BEYOND

At Farmer & Carlisle to really ease the pressure we will also offer all of our customers:



A FREE OF CHARGE replacement courtesy vehicle FREE OF CHARGE estimates
WHILE YOU WAIT service for minor and express repairs A dedicated & KNOWLEDGEABLE TEAM to assist your claim
FULLY EQUIPPED WORKSHOP to conduct any repair GUARANTEE that your Toyota Warranty will not be invalidated
FREE OF CHARGE collection and delivery from your home or place of work


CHOOSE US

If you choose Farmer & Carlisle to repair your vehicle you can drive away satisfied knowing that your vehicle is in safe hands and will be returned to pre-accident condition with a guaranteed warranty.