•   A replacement vehicle during the repair process

  •   Assurance that your damaged vehicle will be directedto an approved repair centre

  •   Representation in dealing with insurers

  •   Access to professional legal advice for anyuninsured loss or compensation queries

  •   24/7 support, every day of the year.

If we consider you were not at fault for the accident and there is an identifiable insured third party, give us a call and we will:

  •   Recover your damaged vehicle to an approved repair centre if it is not legally driveable;

  •   Oversee the management of the repairs;

  •   Arrange the only estimate you need to proceed with the repairs;

  •   Depending on your own vehicle, provide a replacement vehicle on a “like for like” or “category equivalent” basis

      while yours is being repaired;

  •   Manage the communication with the various parties in the claim, including insurance companies, third parties,

      witnesses etc.;

  •  Help you claim any “uninsured losses” – these might include an insurance policy excess, hire charges, loss of

     earnings, loss in value of your vehicle etc.;

  •  If required for your claim, provide access to legal advice from a nationwide panel of specialist solicitors.

Even if you do not qualify for the non-fault service, give us a call after the accident and subject to the terms below, we may be able to:

  •  Recover your damaged vehicle to an approved repair centre if it is not legally driveable;

  •  Oversee the management of the repairs;

  •  Liaise with your insurance company and provide the only estimate you need to proceed with the repairs;

  •  Provide a replacement vehicle while yours is being repaired for up to 21 days or the duration of the repair,

     whichever is the shorter.

  -  You must be registered for the Accident Aftercare Service;

  -  You must have your vehicle repaired at our approved repair centre;

  -  Your first point of contact must be using the 24/7 telephone number set out in this pack;

  -  You must call the 24/7 telephone number within 8 working hours of having the accident to report the fault

     accident and request a vehicle;

  -  You must arrange for comprehensive insurance for the replacement vehicle for the duration of the loan and

     provide evidence of the same;

  -  The damaged vehicle must have been roadworthy and legally driveable and must not have been driven contrary

     to the road traffic laws at the time of or leading up to the accident;

  -  The driver of the vehicle must have been legally entitled to drive the vehicle at the time of the accident.

Please follow the procedures listed below. This ensures you comply with the law and that any accident will be handled and recorded as quickly and efficiently as possible.

• pull over to a safe place

• warn other motorists of any hazards that could cause another accident

• we recommend you wear light coloured or flourescent clothing in daylight and reflective clothing at night or in poor visability (source: Highway Code)

• stay calm and offer help to anyone who needs it. If necessary call 999 for an ambulance to provide medical attention

• report the accident to the police if anyone is injured, or if others refuse to co-operate and exchange details

• do not admit liability or sign any statement admitting responsibility

• call Toyota Accident Assistance on Freephone 0800 607 6212

• using the attached form, make notes of the time, date, scene of the accident and details of other drivers and witnesses

• preserve any evidence from the accident, and remember that traces left by the accident should not be removed or covered until what has happened has been established and recorded

• use the attached forms to make a sketch of the accident scene, indicating relevant damage and position of vehicles

• check your vehicle is safe before driving off.